⭐ FAQ

Welcome to our FAQ page — where cozy meets clarity.
Here you’ll find answers to our most common questions about shipping, returns, orders, and product care.
If you don’t see what you need, please reach out — we’re always happy to help!

⭐ How long until my order ships?

We typically ship within 1–3 business days.
During holidays or busy seasons, it may take a bit longer.
You’ll receive tracking information as soon as your order ships — because we know how exciting happy mail can be!

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⭐ Can I cancel or change my order?

If your order hasn’t shipped yet, we’ll do our best to help.
Message us through the Contact page as soon as possible and we’ll take care of it.

⭐ What if my item arrives damaged or incorrect?

Oh no! We want every order to be perfect.
If something isn’t right, send us a message with a photo of the issue, and we’ll fix it quickly — friendly and fuss-free.

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⭐ Do you ship internationally?

Right now, we ship within the United States only.
If you're outside the U.S. and love our products, let us know — we’re always exploring new ways to grow!

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⭐ How do I care for candles and wax melts?

For candles:

• Trim the wick to ¼" before each burn

• Let the wax pool reach the edge to prevent tunneling

For wax melts:

• Store in a cool, dry place

• Avoid direct sunlight or heat

⭐ Can I hang your signs outdoors?

Our signs are best for indoor use.
If you’d like to display one outside, place it in a covered area away from direct sunlight, moisture, and rain to help it last.